GDPR Contacting Us
  • Mitsubishi Electric Group Data Protection Officer
  • Mitsubishi Electric Customer Privacy policy

    1 Privacy Policy

    Mitsubishi Electric Corporation, together with other members of its group (ME, we/us/our) are committed to safeguarding the privacy of our customers and users (you/your) who visit our websites (the Websites). This privacy policy (the Privacy Policy) sets out our personal information collection and sharing practices for our websites and is intended to inform you of the ways in which the Websites collect personal information, the uses of that personal information and the ways in which we will share any personal information you choose to provide to us.
    If you are an existing customer of ours, further details about how we use your personal information is set out in your customer contract with us. Further notices highlighting certain uses we wish to make of your personal information together with the ability to opt in or out of selected uses may also be provided when we collect personal information from you.
    Our websites may contain links to other third party websites. If you follow a link to any of those third party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your personal information. Please check these policies before you submit any personal information to such third party websites.
    This Privacy Policy is intended to explain our privacy practices and covers the following areas :

    2 Information we may collect about you

    We will collect and process all or some of the following personal information about you :

    3 Uses made of your personal information

    In this section, we set out the purposes for which we use personal information that we collect via our websites and, in compliance with our obligations under European law, identify the “legal grounds” on which we rely to process the information.
    These “legal grounds” are set out in European Data Protection Law, which allows companies to process personal data only when the processing is permitted by the specific “legal grounds” set out in law (the full description of each of these grounds can be found here)
    Please note that in addition to the disclosures we have identified below, we may disclose personal information for the purposes we explain in this notice to service providers, contractors, agents, advisors (e.g. legal, financial, business or other advisors) and affiliates of ME that perform activities on our behalf, as well as other members of the Mitsubishi Electric group.

    4 Transmission, storage and security of your personal information

    Security over the internet

    No data transmission over the Internet or website can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your personal information in accordance with data protection legislative requirements.
    All information you provide to us is stored on our or our subcontractors’ secure servers and accessed and used subject to our security policies and standards. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential and for complying with any other security procedures that we notify you of. We ask you not to share a password with anyone.

    Export outside the EEA

    Your personal information may be accessed by staff or suppliers in, transferred to, and/or stored at, a destination outside the country in which you are located, whose data protection laws may be of a lower standard than those in your country. We will, in all circumstances, safeguard personal information as set out in this Privacy Policy.
    Where we transfer personal information from inside the European Economic Area (the EEA) to outside the EEA, we may be required to take specific additional measures to safeguard the relevant personal information. Certain countries outside the EEA have been approved by the European Commission as providing essentially equivalent protections to EEA data protection laws and therefore no additional safeguards are required to export personal information to these jurisdictions. In countries which have not had these approvals (see the full list here (open new window), we will establish legal grounds justifying such transfer, such as EU Commission-approved model contractual clauses, or other legal grounds permitted by applicable legal requirements.
    Please contact us through the “GDPR Contacting Us” form below if you would like to see a copy of the specific safeguards applied to the export of your personal information.

    Storage limits

    Our retention periods for personal data are based on business needs and legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired, or to comply with regulatory requirements regarding the retention of such data. When personal data is no longer needed, we either irreversibly anonymise the data (and we may further retain and use the anonymised information) or securely destroy the data.

    5 Your rights & contacting us


    You have the right to ask us not to process your personal information for marketing purposes. From time to time, we will inform you if we intend to use your information for certain types of marketing activities, or if we intend to disclose your information to certain categories of third parties for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your personal information. You can also exercise the right at any time by contacting us as set out in the “GDPR Contacting Us” form below.

    Updating information

    We will use reasonable endeavours to ensure that your personal information is accurate. In order to assist us with this, you should notify us of any changes to the personal information that you have provided to us by contacting us as set out in the “GDPR Contacting Us” form below.

    Your rights

    If you have any questions in relation to our use of your personal information, you should first contact us as per the “GDPR Contacting Us” form below. Under certain conditions, you may have the right to require us to:
    Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege). If you exercise any of these rights we will check your entitlement and respond in most cases within a month.
    If you are not satisfied with our use of your personal information or our response to any exercise of these rights you have the right to complain to (PDF. open new window)the Regulator.

    Contacting us

    Depending on where you are located, the “data controller” of your personal information processed by us under this Privacy Policy will be different. Please see (PDF. open new window)here for a list of which branches will be data controllers in which countries.
    If you have any questions in relation to this policy, please contact us as per the “GDPR Contacting Us” form below.

    6 Cookies policy

    We use cookies on the websites. To find out more about how we use cookies, please see our Cookies Policy.

    7 Changes to our Privacy Policy and/or Cookies Policy

    We may change the content of our websites and how we use cookies and consequently our Privacy Policy and our Cookie Policy may change from time to time in the future. If we change this Privacy Policy or our Cookies Policy, we will update the date it was last changed below. If these changes are material, we will indicate this clearly on our Websites.
    This Privacy Policy was last updated on 29.06.2018.


    Use of personal information under EU data protection laws must be justified under one of a number of legal “grounds” and we are required to set out the grounds in respect of each use in this policy. We note the grounds we use to justify each use of your information next to the use in the “Uses of your personal information” section of this policy.

    These are the principal legal grounds that justify our use of your information:

    Consent: where you have consented to our use of your information (you will have been presented with a consent form in relation to any such use and may withdraw your consent by contacting us as per the “GDPR Contacting Us” form below.
    Contract performance: where your information is necessary to enter into or perform our contract with you.
    Legal obligation: where we need to use your information to comply with our legal obligations.
    Legitimate interest: where we use your information to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights.
    Legal claims: where your information is necessary for us to defend, prosecute or make a claim against you, us or a third party.